5 Tips for Choosing the Best Revenue Cycle Technology for You
Healthcare IT News editor Bill Siwicki recently sat down with Jennifer Carlson, director of product management for ZOLL AR Boost, and other industry thought leaders to broach the topic of revenue cycle implementation best practices. The five RCM experts offered wide-ranging tips for implementing the integral technology at healthcare provider organizations, addressing the tech’s capabilities, limitations, use cases, workflows and what-ifs.
Carlson rendered recommendations on selecting the best-fit technology to not only increase revenue but also improve efficiency and optimize workflow. She encouraged healthcare executives to consider these questions when selecting a revenue cycle technology vendor:
How many disparate systems does one need to contract for, implement and thoroughly train the billing team on to fully optimize the revenue cycle process?
How easy will it be to get up and running?
What is the true revenue impact expected and over what timeframe?
How does the vendor compare in a head-to-head test of claims files for the various services—demographic verification, insurance discovery, insurance eligibility, etc.—one is looking to use?
Does the vendor have tools to help billers figure out which claims will result in the most revenue by analyzing the patient’s propensity to pay? What about deductible and claims status information? Is this information easily accessed and integrated into the workflow?